Website and Text Messaging Privacy Policy
Radius Chiropractic is located at 1011 Tunnel Rd, Suite 110, Asheville, NC 28805. This policy explains how information is handled through the practice website and lead-texting program.
Information you provide
When you request information or an appointment, you may provide your name, phone number, email address, preferred appointment time, and a message. The practice also records your text-message choices, related consent records, and messages exchanged with you.
Please avoid sending medical history, images, insurance details, or other sensitive information through general website forms or ordinary text messages. Call the office to arrange an appropriate way to share information needed for your care.
How information is used
Your information helps the team respond to questions, contact you about an appointment request, manage scheduling, and maintain communication preferences. Promotional texts are sent only when you separately choose to receive them. Declining texts does not prevent you from requesting an appointment or receiving care.
Providers that support the practice
Service providers support website hosting, scheduling, communication delivery, and recordkeeping. They may process information needed to perform those functions for the practice. Booking links may take you to a provider's website, where that provider's privacy notice also applies.
The practice does not sell, rent, or share mobile phone numbers or other mobile information with outside parties or affiliates for their own marketing or promotional purposes. Service providers working for the practice may process only the information needed to support communication delivery, customer service and recordkeeping. Text-message enrollment choices and consent records are excluded from sharing for other companies' independent use, including advertising audience creation or matching.
Information may also be disclosed when legally required or necessary to address fraud, security threats, or protect legal rights, subject to applicable privacy requirements.
Website technology
The website uses Google Analytics and Meta Pixel. These tools may collect page visits, device and browser information, online identifiers, and interactions such as clicks. Providers may receive this information through cookies or similar technologies for website measurement and advertising-related functions.
Your browser can limit cookies, although doing so may affect website functions and will not necessarily prevent every type of data collection. Choosing to receive texts is separate from any permission that may be needed for website tracking.
Your text-message choices
You can select appointment-related texts, promotional texts, both, or neither. To stop this program's texts, send STOP to 828-900-1567. You may receive a final acknowledgment. For assistance, send HELP or contact the office using the details below. You can also ask the team to update your communication preferences.
Retention and protection
The practice keeps inquiry, communication and consent records as needed for their stated purpose and applicable recordkeeping obligations. Access is limited to people and providers who need it for their work. Reasonable safeguards are used, but no website, email or ordinary text-message service can guarantee complete security.
Contact the office to ask about information you have provided or request a correction or deletion. Some records may need to be retained for legal, clinical, or operational reasons.
Health information
Health information may have additional protections under applicable law. This website policy does not replace the practice's Notice of Privacy Practices or authorize the release of medical information for advertising. Ask the office for the current Notice of Privacy Practices and information about your patient privacy rights.
Updates and questions
Changes to this policy will be posted with a revised effective date. A policy update by itself does not enroll you in a new texting category.
Related page: Texting Terms.
Radius Chiropractic1011 Tunnel Rd, Suite 110, Asheville, NC 28805
Office: 828-333-4447
Email: office@radiuschiropractic.com